What is Multisite Workforce Deployment in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: Multisite Workforce Deployment

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: A business scenario offering employee planning and scheduling for the retail industry. This industry typically has an organization structure of a central headquarters with multiple locations reporting to it. This is the basis of the multisite portion of the scenario name.

Smart SAP Assistant

• Key Concepts: 
  Multisite Workforce Deployment is a component of the SAP CRM-RPL-ICS Interaction Center Agent Scheduling solution. It enables organizations to manage and deploy their workforce across multiple sites, allowing them to optimize their resources and ensure that the right people are in the right place at the right time. 
  
  How to use it: 
  Multisite Workforce Deployment can be used to create and manage schedules for agents across multiple sites. It allows organizations to assign tasks to agents based on their skills and availability, as well as track their performance and progress. It also provides real-time visibility into the workforce, allowing managers to make informed decisions about staffing levels and resource allocation. 
  
  Tips & Tricks: 
  When using Multisite Workforce Deployment, it is important to ensure that all agents are properly trained and have access to the necessary resources. Additionally, it is important to regularly review schedules and adjust them as needed in order to ensure that resources are being used efficiently. 
  
  Related Information: 
  Multisite Workforce Deployment is part of the SAP CRM-RPL-ICS Interaction Center Agent Scheduling solution, which also includes features such as agent performance tracking, real-time visibility into the workforce, and automated scheduling. Additionally, it can be integrated with other SAP solutions such as SAP ERP and SAP HCM.