What is filler block in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: filler block

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The work that can be assigned as a block within a schedule and is defined as having a miniumum and maximum duration. For example, specifying administrative work to be performed in one hour blocks the minimum duration, but not to exceed two one hour blocks the maximum duration.

Smart SAP Assistant

• Key Concepts: 
  A filler block is a type of block used in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is used to fill in gaps in an agent's schedule, allowing them to take breaks or perform other tasks during their shift. Filler blocks are typically used when an agent's shift is longer than the normal working hours, or when an agent needs to take a break during their shift. 
  
  How to use it: 
  To use a filler block, the administrator must first create a block template that defines the parameters of the filler block. This includes the start and end times, duration, and any other relevant information. Once the template is created, it can be applied to an agent's schedule by selecting the appropriate block type and entering the desired parameters. 
  
  Tips & Tricks: 
  When creating a filler block template, it is important to consider how long the break should be and how often it should occur. It is also important to ensure that the template does not conflict with any existing blocks in the agent's schedule. 
  
  Related Information: 
  For more information on using filler blocks in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please refer to the official SAP documentation.