What is filler in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: filler

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The work that can be assigned to any time within an employee's schedule.

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• Key Concepts:
  Filler is a term used in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is a type of activity that is used to fill gaps in an agent's schedule. Fillers are activities that are assigned to an agent when there are no other activities available for them to do. Fillers can be used to ensure that agents are productive and that their time is being used efficiently.
  
  How to use it:
  Fillers can be used in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. To use fillers, an administrator must first create a filler activity and assign it to an agent. The administrator can then set the duration of the filler activity and specify when it should be used. Once the filler activity has been created, it will automatically be assigned to an agent when there are no other activities available for them to do.
  
  Tips & Tricks:
  When creating a filler activity, it is important to make sure that the duration of the activity is appropriate for the amount of time that is available. If the duration of the filler activity is too long, it may prevent agents from completing other tasks. Additionally, it is important to make sure that the filler activity does not conflict with any other activities that may be assigned to an agent.
  
  Related Information:
  Fillers are just one type of activity that can be used in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. Other types of activities include tasks, meetings, and training sessions. Additionally, there are various settings and options that can be configured in order to customize how fillers are used in SAP.