What is default work rule in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: default work rule

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Used as a placeholder value for an instruction which determines how the system can schedule an employee calculating or recalculating a schedule. Managers see these placeholder values when they first apply the default setting group for an employee to make the employee available for scheduling. When necessary, managers can edit the values based on the default work rules in order to enter work rule values more appropriate for the employee.

Smart SAP Assistant

• Key Concepts: 
  Default work rule is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows an administrator to define a set of rules that will be applied to all agents in the system. These rules can include things like the maximum number of hours an agent can work in a day, the minimum number of hours they must work, and the type of tasks they are allowed to do. 
  
  How to use it: 
  To use the default work rule feature, an administrator must first define the rules they want to apply. This can be done by accessing the “Work Rules” tab in the CRM-RPL-ICS Interaction Center Agent Scheduling component. Once the rules have been defined, they will be applied to all agents in the system. 
  
  Tips & Tricks: 
  When setting up default work rules, it is important to consider how they will affect each individual agent. For example, if an agent is assigned a task that requires more hours than their maximum allowed, they may not be able to complete it. It is also important to consider how the rules will affect overall productivity and efficiency. 
  
  Related Information: 
  For more information on setting up default work rules in SAP, please refer to the official SAP documentation on CRM-RPL-ICS Interaction Center Agent Scheduling. Additionally, there are many online resources available that provide tips and tricks for setting up and managing default work rules in SAP.