What is daybreaker in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: daybreaker

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The time when one business day ends and the next business day begins. In many organizations, the daybreaker does not correspond to the actual time when the next day starts that is, midnight in order to account for business transactions and processing that should be attached to the previous day.

Smart SAP Assistant

• Key Concepts: 
  Daybreaker is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is a tool that allows agents to plan their work schedules in advance and to make changes to their schedules quickly and easily. Daybreaker also provides agents with an overview of their current and upcoming shifts, as well as the ability to view their colleagues' schedules. 
  
  How to use it: 
  Daybreaker can be used by agents to plan their work schedules in advance. Agents can view their current and upcoming shifts, as well as the schedules of their colleagues. They can also make changes to their schedules quickly and easily. 
  
  Tips & Tricks: 
  When using Daybreaker, it is important to remember that changes made to an agent's schedule will be reflected in the schedules of all other agents who are part of the same team. Therefore, it is important to communicate any changes with other team members in order to ensure that everyone is on the same page. 
  
  Related Information: 
  Daybreaker is part of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. For more information about this component, please visit the SAP website or contact your local SAP representative.