What is close time in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: close time

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: The time of day when the location closes for business. A location provides services for customers or clients within the time range defined by the open time and close time. While the location is closed for customers or clients, some or all employees at a location are scheduled to work after the close time performing specific location close tasks such as cleaning, balancing the day's accounts, or stocking for the next day.

Smart SAP Assistant

• Key Concepts: 
  Close time is a feature in the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows agents to set a specific time when they will no longer be available to take calls or respond to customer inquiries. This helps ensure that agents are not overworked and that customer service is not compromised. 
  
  How to use it: 
  To use close time, agents must first log into the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. Once logged in, they can select the “Close Time” option from the menu. From there, they can set a specific time when they will no longer be available to take calls or respond to customer inquiries. 
  
  Tips & Tricks: 
  It is important for agents to set their close time accurately so that customer service is not compromised. Agents should also make sure to update their close time regularly as their availability may change over time. 
  
  Related Information: 
  For more information on the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP, please refer to the official SAP documentation.