What is 'break space rule' in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

break space rule - Overview

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Defines the allowable time interval between the end of one break and beginning of the next break.

break space rule - Details

• 
  Key Concepts: 
  Break space rule is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It allows agents to take breaks during their shift without disrupting the overall scheduling process. The break space rule ensures that the break time is taken into account when scheduling agents, and that the break time does not overlap with other agents’ shifts. 
  
  How to use it: 
  To use the break space rule, you must first define the break times for each agent. This can be done in the Agent Scheduling Settings window. Once the break times have been defined, they will be taken into account when scheduling agents. The break space rule will ensure that no two agents are scheduled to work during the same break time. 
  
  Tips & Tricks: 
  When defining break times for agents, it is important to consider how long each agent’s shift is and how much time they need for breaks. It is also important to ensure that the break times do not overlap with other agents’ shifts. 
  
  Related Information: 
  For more information on using the break space rule in SAP, please refer to the official SAP documentation.