What is request category view in SAP CRM-ISE-WBF - Web Forms?

SAP Term: request category view

• Component: CRM-ISE-WBF

• Component Name: Web Forms

• Description: Functional Selection of Request Category Fields Role-specific layouts for a Web request can be defined using different views. This means that the request category view can display different fields for the processor that are not needed in the request category view for the requester.

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• Key Concepts: 
  Request category view is a feature of the CRM-ISE-WBF Web Forms component of SAP. It allows users to create and manage categories of requests, such as customer service requests, sales inquiries, or product feedback. The categories can be used to organize and prioritize requests, making it easier for users to find the information they need.
  
  How to use it: 
  To use the request category view feature, users must first create a category for their requests. This can be done by selecting the “Create Category” option from the CRM-ISE-WBF Web Forms menu. Once a category has been created, users can add requests to it by selecting the “Add Request” option from the same menu. 
  
  Tips & Tricks: 
  When creating categories, it is important to give them descriptive names that will make it easy for users to identify them. Additionally, it is helpful to create subcategories within each category in order to further organize requests. This will make it easier for users to find the information they need quickly and efficiently. 
  
  Related Information: 
  The request category view feature is part of the CRM-ISE-WBF Web Forms component of SAP. Other features of this component include request tracking, customer service management, and analytics. For more information about these features, please refer to the SAP documentation.