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Component: CRM-ISA
Component Name: Internet Sales
Description: Previously saved shopping baskets filled with products from a Web shop. Customers can access them at any time, as long as they are logged on. These shopping baskets serve as templates for regularly recurring purchase orders, or for customers who are not quite sure whether they want to order the products they have chosen.
Key Concepts: A wish list is a feature of the CRM-ISA Internet Sales component of SAP. It allows customers to save items they are interested in purchasing for later. This feature is especially useful for customers who are not ready to make a purchase right away, but want to save items for future reference. How to use it: To use the wish list feature, customers must first create an account with the CRM-ISA Internet Sales component. Once they have done this, they can browse the available products and add items to their wish list. Customers can then access their wish list at any time to view the items they have saved and make a purchase when they are ready. Tips & Tricks: When using the wish list feature, customers should be sure to keep their account information up-to-date so that they can easily access their saved items. Additionally, customers should take advantage of any promotional offers or discounts that may be available on items in their wish list. Related Information: The wish list feature is just one of many features available with the CRM-ISA Internet Sales component of SAP. Other features include product search, order tracking, and customer service support.