What is live Web collaboration in SAP CRM-ISA - Internet Sales?

SAP Term: live Web collaboration

• Component: CRM-ISA

• Component Name: Internet Sales

• Description: Complete online support solution to assist customers who are using the SAP application. The different support channels used to support customers are as follows: Responding to e-mails Calling customers using a telephone or Web telephony Online chatting Co-browsing Companies who provide customer support use the Live Web Collaboration agent side application. Customers who request support use the Live Web Collaboration customer side application.

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• Key Concepts: 
  Live Web collaboration is a feature of the CRM-ISA Internet Sales component of SAP. It allows users to collaborate in real-time over the web, enabling them to share documents, discuss ideas, and work together on projects. This feature is especially useful for teams that are geographically dispersed or need to collaborate remotely. 
  
  How to use it: 
  To use live Web collaboration, users must first log into their SAP system and navigate to the CRM-ISA Internet Sales component. Once there, they can select the “Live Web Collaboration” option from the menu. This will open a new window where users can invite other users to join their session and start collaborating. 
  
  Tips & Tricks: 
  When using live Web collaboration, it is important to remember that all participants must be logged into their SAP system in order to join the session. Additionally, it is recommended that users create a shared document or workspace prior to starting the session so that everyone can easily access and edit the same document. 
  
  Related Information: 
  Live Web collaboration is just one of many features available in the CRM-ISA Internet Sales component of SAP. Other features include customer relationship management (CRM) tools, sales analytics, and more. For more information about this component, please visit the SAP website.