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Component: CRM-IPS
Component Name: Public Sector
Description: Event-driven asynchronous processing of subscriptions by means of which further activities are triggered in the Social Services environment. Such activities include creating case notes, tasks, or notifications, or changing business partner data. Social Services Eventing SSE is based on the Business Rule Framework.
Key Concepts: Social services eventing is a feature of the SAP CRM-IPS Public Sector component. It enables organizations to create and manage events related to social services, such as workshops, seminars, and conferences. It also allows organizations to track attendance and manage resources associated with the event. How to use it: Organizations can use social services eventing to create events and assign resources to them. They can also track attendance and manage resources associated with the event. Additionally, they can use the feature to generate reports on the events and their associated resources. Tips & Tricks: When creating an event, it is important to ensure that all relevant information is included in the event description. This includes the date, time, location, and any other relevant details. Additionally, it is important to assign resources to the event in order to ensure that all necessary tasks are completed in a timely manner. Related Information: The SAP CRM-IPS Public Sector component also includes features such as case management, customer service management, and resource management. Additionally, organizations can use the component to integrate with other SAP applications such as SAP ERP and SAP HANA.