What is case assignment profile in SAP CRM-IPS - Public Sector?

SAP Term: case assignment profile

• Component: CRM-IPS

• Component Name: Public Sector

• Description: Contains a sequence of strategies for organizing social applications and social service plans SSP, including the related business partners using Case Management. A case determination strategy facilitates the search for existing cases. If no cases are found, a case creation strategy supports the creation of a new case.

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• Key Concepts: 
  Case Assignment Profile is a feature of the SAP CRM-IPS Public Sector component that allows users to assign cases to specific teams or individuals. It enables users to define rules for assigning cases based on criteria such as case type, priority, and customer segment. The profile also allows users to define the order in which cases are assigned. 
  
  How to use it: 
  To use the Case Assignment Profile, users must first create a profile and define the criteria for assigning cases. This includes selecting the case types, priority levels, and customer segments that should be included in the profile. Once the profile is created, users can assign cases to teams or individuals based on the criteria defined in the profile. 
  
  Tips & Tricks: 
  When creating a Case Assignment Profile, it is important to consider how many cases will be assigned and how quickly they need to be processed. This will help ensure that the profile is set up correctly and that cases are assigned efficiently. Additionally, it is important to review the profile periodically to ensure that it is still meeting the needs of the organization. 
  
  Related Information: 
  For more information about Case Assignment Profiles in SAP CRM-IPS Public Sector, please refer to the official SAP documentation. Additionally, there are several online resources available that provide step-by-step instructions for setting up and using Case Assignment Profiles.