What is interrogation in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: interrogation

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: A formal systematic questioning of a source.

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• Key Concepts: 
  Interrogation is a feature of SAP's Investigative Case Management (ICM) component of the Customer Relationship Management (CRM) module. It is used to collect and analyze data from multiple sources in order to identify patterns and trends. It can be used to investigate fraud, money laundering, and other criminal activities. 
  
  How to use it: 
  Interrogation can be used to search for specific information or to analyze large amounts of data. It can be used to identify suspicious transactions, uncover hidden relationships between entities, and detect patterns of behavior. It can also be used to identify potential risks and threats. 
  
  Tips & Tricks: 
  When using interrogation, it is important to ensure that the data being analyzed is accurate and up-to-date. Additionally, it is important to use the right tools and techniques for the task at hand. For example, if you are looking for suspicious transactions, you may want to use a tool such as a graph database or a machine learning algorithm. 
  
  Related Information: 
  SAP's ICM component also includes features such as case management, document management, and workflow management. Additionally, SAP offers a range of other CRM modules such as Sales & Service, Marketing, and Customer Experience Management.