What is filing status in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: filing status

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Status generated by the system that is assigned to attachments or e-mails when you execute the function 'File as Document'. Documents are assigned the filing status 'Completed' as a default setting and cannot be subsequently modified.

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• Key Concepts: 
  Filing Status is a field in the Investigative Case Management (ICM) component of SAP Customer Relationship Management (CRM). It is used to indicate the current status of a case, such as whether it is open, closed, or pending. It also allows users to track the progress of a case and determine when it has been completed.
  
  How to use it: 
  The filing status field can be found in the ICM component of SAP CRM. It is used to indicate the current status of a case and can be changed as needed. When creating a new case, the filing status should be set to “Open”. As the case progresses, the filing status should be updated accordingly. When the case is completed, the filing status should be set to “Closed”.
  
  Tips & Tricks: 
  It is important to keep the filing status up-to-date in order to accurately track the progress of a case. Additionally, it is helpful to add notes or comments when changing the filing status so that other users can easily understand why it was changed.
  
  Related Information: 
  The filing status field is part of the ICM component of SAP CRM. Other related fields include Case Type, Case Priority, and Case Owner. These fields can be used together to provide more detailed information about a case and its progress.