What is wrap up in SAP CRM-IC - Interaction Center WebClient?

SAP Term: wrap up

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A function in the toolbar that indicates to the system that the agent needs time to wrap up the interaction. The interaction remains active until the agent chooses End.

Smart SAP Assistant

• Key Concepts: 
  Wrap up is a feature in the CRM-IC Interaction Center WebClient that allows agents to mark an interaction as complete. This feature helps agents to quickly and easily close out interactions and move on to the next one. It also helps to ensure that all interactions are properly documented and tracked. 
  
  How to use it: 
  To use the wrap up feature, agents must first select the interaction they wish to wrap up. Once selected, they can click on the “Wrap Up” button in the toolbar. This will bring up a dialog box where they can enter any additional notes or comments about the interaction. Once they have entered their notes, they can click “OK” to mark the interaction as complete. 
  
  Tips & Tricks: 
  When using the wrap up feature, it is important to make sure that all relevant information is entered into the dialog box. This includes any notes or comments about the interaction, as well as any follow-up tasks that need to be completed. This will help ensure that all interactions are properly documented and tracked. 
  
  Related Information: 
  For more information about using the wrap up feature in CRM-IC Interaction Center WebClient, please refer to the official documentation provided by SAP.