What is watchdog in SAP CRM-IC - Interaction Center WebClient?

SAP Term: watchdog

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A checking method that runs regularly to ensure that a session is still working and active. The watchdog triggers an action in the system such as a logout in case the monitored session is not active anymore. &Example& In the CRM interaction center, there are two possible tasks executed by the watchdog: monitor the availability of the Web browser session and monitor the availability of the CMS connection.

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• Key Concepts: 
  Watchdog is a component of the CRM-IC Interaction Center WebClient. It is responsible for monitoring the system and ensuring that all processes are running smoothly. It also provides an alert system to notify administrators of any potential issues.
  
  How to use it: 
  The watchdog component can be accessed through the CRM-IC Interaction Center WebClient. Once logged in, administrators can view the status of all processes and configure alerts for any potential issues. The watchdog can also be used to monitor system performance and identify any areas that may need improvement.
  
  Tips & Tricks: 
  It is important to regularly check the status of the watchdog component to ensure that all processes are running smoothly. Additionally, administrators should configure alerts for any potential issues so that they can be addressed quickly.
  
  Related Information: 
  For more information on the watchdog component, please refer to the SAP documentation on the CRM-IC Interaction Center WebClient. Additionally, there are many online resources available that provide tips and tricks for using the watchdog component effectively.