What is result toolbar in SAP CRM-IC - Interaction Center WebClient?

SAP Term: result toolbar

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A configurable set of buttons providing the functions that are required for processing the inbox items in the search result list of the agent inbox inbox. The result toolbar is located above the inbox result list and can be configured according to the business needs of the relevant business roles, for example in terms of button availability and order.

Smart SAP Assistant

• Key Concepts: 
  The result toolbar is a feature of the CRM-IC Interaction Center WebClient. It is a graphical user interface (GUI) element that allows users to quickly access and manage search results. It provides a range of options for sorting, filtering, and displaying search results. 
  
  How to use it: 
  The result toolbar can be accessed by clicking on the “Results” tab in the CRM-IC Interaction Center WebClient. From there, users can select from a range of options to sort, filter, and display search results. For example, users can choose to sort results by relevance or date, filter results by specific criteria, or display results in a list or table view. 
  
  Tips & Tricks: 
  When using the result toolbar, it is important to remember that the sorting and filtering options are cumulative. This means that if you select multiple sorting or filtering options, the results will be sorted and filtered according to all of the selected criteria. 
  
  Related Information: 
  For more information about the result toolbar, please refer to the SAP Help documentation for the CRM-IC Interaction Center WebClient.