What is non-branching action in SAP CRM-IC - Interaction Center WebClient?

SAP Term: non-branching action

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A Java class that performs background operations, potentially outside the Java stack. This Java class is incorporated into interactive scripts, where it can have input and output parameters. The input parameters are specified when you create a script, and the output parameters can be referenced in a script after the Java class is executed. &EXAMPLE& You can create an action to determine the price of a product that is offered in a campaign. The result of this action can be incorporated into the script as follows: "The price for this product is [{queryPrice}.price]". When agents use the script, the variable is replaced by the actual price, which is the result of this action.

Smart SAP Assistant

• Key Concepts: 
  Non-branching action is a feature of the CRM-IC Interaction Center WebClient that allows users to perform an action without having to branch out to another page. This feature allows users to quickly and easily complete tasks without having to navigate away from the current page. 
  
  How to use it: 
  Non-branching action can be used by selecting the action from the drop-down menu on the current page. Once selected, the action will be performed without having to navigate away from the current page. 
  
  Tips & Tricks: 
  When using non-branching action, it is important to remember that not all actions can be performed without branching out to another page. It is important to check the drop-down menu before attempting an action to ensure that it can be completed without branching out. 
  
  Related Information: 
  For more information on non-branching action, please refer to the SAP Help Portal for more detailed instructions and examples.