What is interactive external systems integration in SAP CRM-IC - Interaction Center WebClient?

SAP Term: interactive external systems integration

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A subset of the transaction launcher that allows integration and communication between the Interaction Center IC WebClient and external systems.

Smart SAP Assistant

• Key Concepts: 
  Interactive external systems integration is a feature of the CRM-IC Interaction Center WebClient that allows for the integration of external systems into the CRM-IC platform. This integration allows for the exchange of data between the external system and the CRM-IC platform, allowing for a more efficient and streamlined workflow.
  
  How to use it: 
  To use interactive external systems integration, you must first configure the external system to be integrated with the CRM-IC platform. This can be done by setting up an API connection between the two systems. Once this is done, you can then use the CRM-IC platform to access and manipulate data from the external system.
  
  Tips & Tricks: 
  When configuring an API connection between an external system and the CRM-IC platform, it is important to ensure that all security protocols are in place to protect data from being accessed by unauthorized users. Additionally, it is important to ensure that all data is properly formatted before being sent to or received from the external system.
  
  Related Information: 
  For more information on interactive external systems integration, please refer to SAP's official documentation on the topic. Additionally, there are many online resources available that provide tutorials and best practices for integrating external systems with the CRM-IC platform.