What is context area in SAP CRM-IC - Interaction Center WebClient?

SAP Term: context area

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: An area in the upper persistent part of the SAP CRM and Interaction Center IC WebClient interface. It contains a combination of account information, alerts, communication information, scratch pad, toolbar functions, and work mode options which together provide background information and tools to complete the current interaction. &EXAMPLE& As soon as the agent has identified the account, the name of the account is displayed in the context area.

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• Key Concepts: 
  The Context Area is a feature of the CRM-IC Interaction Center WebClient that allows users to quickly access relevant information about a customer or contact. It provides a comprehensive overview of the customer’s interactions with the company, including past orders, open tickets, and other related data. The Context Area also allows users to quickly access customer-specific information such as contact details, preferences, and more. 
  
  How to use it: 
  The Context Area can be accessed by clicking on the “Context Area” button in the top right corner of the CRM-IC Interaction Center WebClient. This will open up a window that displays all relevant information about the customer or contact. Users can then use this information to quickly respond to customer inquiries or take other actions. 
  
  Tips & Tricks: 
  The Context Area can be used to quickly access customer-specific information such as contact details, preferences, and more. This can be especially useful when responding to customer inquiries or taking other actions. Additionally, users can customize the Context Area by adding additional fields or removing unnecessary ones. 
  
  Related Information: 
  For more information on the Context Area and how to use it, please refer to the SAP Help documentation for the CRM-IC Interaction Center WebClient.