What is business data context in SAP CRM-IC - Interaction Center WebClient?

SAP Term: business data context

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A central information storage area in the Interaction Center IC WebClient. The BDC stores data that may be used by different views. It does not store random data such as hit list results. It can contain references to Business Object Layer BOL objects or to Business Object Repository BOR objects, provided that they are wrapped by a special BOL object. Functions such as scripting and navigation can use the BDC to copy data from the current interaction into various processes. The lifetime of the BDC is linked to the interaction: the system refreshes the BDC after each interaction when the agent ends the contact.

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• Key Concepts: 
  Business data context is a feature of the CRM-IC Interaction Center WebClient that allows users to access and manage customer data in a single, unified view. It provides a comprehensive overview of customer information, including contact details, account information, and other relevant data. This feature enables users to quickly and easily access the data they need to make informed decisions.
  
  How to use it: 
  The business data context feature can be accessed from the CRM-IC Interaction Center WebClient. Once logged in, users can select the “Business Data Context” option from the main menu. This will open up a window that displays all of the customer data associated with the account. Users can then view, edit, or delete any of the customer data as needed.
  
  Tips & Tricks: 
  When using the business data context feature, it is important to remember that all changes made to customer data will be reflected in all other areas of the CRM-IC Interaction Center WebClient. Therefore, it is important to double-check any changes before saving them. Additionally, users should be aware that any changes made to customer data will be visible to other users who have access to the same account. 
  
  Related Information: 
  For more information on how to use the business data context feature of the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.