What is branching code in SAP CRM-IC - Interaction Center WebClient?

SAP Term: branching code

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: The predefined set of values defined for a branching action. This set of values defines the allowed results of the calculations of an action.

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• Key Concepts: 
  Branching code is a feature of the CRM-IC Interaction Center WebClient that allows users to create a branching structure for their customer interactions. This structure allows users to quickly navigate through customer conversations and quickly access the information they need. The branching code is a set of codes that are used to identify different branches of the conversation. 
  
  How to use it: 
  The branching code is used to create a branching structure for customer conversations. To use the branching code, users must first create a branch in the conversation. This can be done by selecting the “Create Branch” option from the menu. Once the branch is created, users can then assign a unique code to each branch. This code will be used to identify the branch in future conversations. 
  
  Tips & Tricks: 
  When creating branches, it is important to make sure that each branch has a unique code. This will help ensure that users can quickly and easily identify which branch they are in during customer conversations. Additionally, it is important to keep track of which branches have been created and which codes have been assigned to them. This will help ensure that users do not accidentally create duplicate branches or assign duplicate codes. 
  
  Related Information: 
  The branching code feature of the CRM-IC Interaction Center WebClient is part of a larger suite of features designed to help users manage customer conversations more efficiently. Other features include automated message routing, automated response templates, and automated customer segmentation. All of these features work together to help users quickly and easily manage customer conversations and provide better customer service.