What is 'playback' in SAP CRM-HH - Handheld?

playback - Overview

• Component: CRM-HH

• Component Name: Handheld

• Description: This releases the application to synchronization, but does not retrieve a new or updated application.

playback - Details

• 
  Key Concepts: 
  Playback is a feature of the SAP CRM-HH Handheld component that allows users to view and replay their customer interactions. It enables users to review their conversations with customers, analyze customer behavior, and improve customer service. 
  
  How to use it: 
  To use playback, users must first enable the feature in the SAP CRM-HH Handheld settings. Once enabled, users can access playback by selecting the “Playback” option from the main menu. This will open a list of all recorded conversations with customers. Users can then select a conversation to view and replay. 
  
  Tips & Tricks: 
  When using playback, it is important to remember that only conversations that have been recorded will be available for playback. To ensure that all customer interactions are recorded, users should make sure that the “Record” option is enabled in the SAP CRM-HH Handheld settings. 
  
  Related Information: 
  For more information on playback and other features of the SAP CRM-HH Handheld component, please refer to the official SAP documentation.