What is entitlement for return in SAP CRM-EM - CRM Entitlement Management?

SAP Term: entitlement for return

• Component: CRM-EM

• Component Name: CRM Entitlement Management

• Description: Type of authorization allowing the dealer to return original products new goods to the vendor. This type of entitlement is used for returns programs in which dealers purchase new goods from the vendor, and are authorized to return a certain amount of these new goods to the vendor within a certain timeframe quantity-based or value-based. Returns programs of this kind represent an offer from the vendor to the dealers to help them to keep their warehouse stock levels down.

Smart SAP Assistant

• Key Concepts: 
  Entitlement for return is a feature of SAP CRM Entitlement Management (CRM-EM) that allows customers to return products they have purchased. It enables customers to return products within a certain period of time and receive a refund or exchange for the product. The entitlement for return feature also allows customers to track their returns and view the status of their refunds or exchanges. 
  
  How to use it: 
  To use the entitlement for return feature, customers must first log into their SAP CRM account. Once logged in, they can select the “Returns” option from the main menu. This will bring up a list of all products that are eligible for return. Customers can then select the product they wish to return and follow the instructions provided. 
  
  Tips & Tricks: 
  When returning a product, it is important to ensure that all original packaging and accessories are included with the product. This will help ensure that the customer receives a full refund or exchange for the product. Additionally, customers should keep track of their returns by taking note of any tracking numbers provided by SAP CRM. 
  
  Related Information: 
  For more information on SAP CRM Entitlement Management, please visit https://help.sap.com/viewer/product/CRM_ENTITLEMENT_MANAGEMENT/7.0/en-US.