What is invoice claim in SAP CRM-CLA - Claims Management?

SAP Term: invoice claim

• Component: CRM-CLA

• Component Name: Claims Management

• Description: A type of claim in which an account such as a retailer or wholesaler claims an amount of money by sending the manufacturer an invoice related to a trade promotion. This contrasts with a deduction claim where the account does not send an invoice, but deducts the claimed amount from a payment to the manufacturer.

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• Key Concepts: 
  Invoice claim is a process in SAP Claims Management (CRM-CLA) that allows customers to dispute an invoice. It enables customers to submit a claim for an invoice that they believe is incorrect or incomplete. The claim is then reviewed by the supplier and either accepted or rejected. If accepted, the supplier will issue a credit note or refund to the customer.
  
  How to use it: 
  To use invoice claim in SAP Claims Management, customers must first submit a claim for an invoice they believe is incorrect or incomplete. The claim must include details such as the invoice number, date, and amount. Once submitted, the supplier will review the claim and either accept or reject it. If accepted, the supplier will issue a credit note or refund to the customer.
  
  Tips & Tricks: 
  When submitting an invoice claim, it is important to provide as much detail as possible. This will help the supplier quickly review and process the claim. Additionally, it is important to keep track of all claims submitted and their status so that customers can follow up if necessary.
  
  Related Information: 
  For more information on invoice claims in SAP Claims Management, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM_CLAIMS_MANAGEMENT/7.0/en-US