What is deduction claim in SAP CRM-CLA - Claims Management?

SAP Term: deduction claim

• Component: CRM-CLA

• Component Name: Claims Management

• Description: A type of claim used by a retailer to settle a dispute case. A dispute case is created based on the discrepancy between the amount a manufacturer invoices the retailer, and what the retailer actually pays. The discrepancy arises from the retailer deducting what the manufacturer owes them for running promotion activities for their product.

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• Key Concepts: 
  A deduction claim is a type of claim in SAP CRM-CLA Claims Management. It is used to process deductions from customers that are not related to invoices. This could include deductions for damaged goods, incorrect shipments, or other reasons. The deduction claim is used to track the amount of the deduction and the reason for it. 
  
  How to use it: 
  In SAP CRM-CLA Claims Management, a deduction claim can be created by entering the customer information, the amount of the deduction, and the reason for it. Once the claim is created, it can be tracked and monitored until it is resolved. 
  
  Tips & Tricks: 
  When creating a deduction claim in SAP CRM-CLA Claims Management, make sure to enter all relevant information such as customer information, amount of the deduction, and reason for it. This will help ensure that the claim is tracked and monitored properly. 
  
  Related Information: 
  SAP CRM-CLA Claims Management also includes other types of claims such as credit claims and return claims. These can be used to process credits or returns from customers that are related to invoices.