What is interaction in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: interaction

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: The complete exchange of information between the business partner and agent from the beginning to the end of the contact. This includes all communications, such as receiving the contact, confirming the business partner data, discussing information relating to sales or service, creating business transactions and any follow up activities associated with the contact.

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• Key Concepts: 
  Interaction is a term used in the SAP CRM-CIC Interaction Center WinClient to refer to the communication between a customer and a company. It is used to describe the process of exchanging information, such as customer inquiries, complaints, and feedback. It also includes the process of providing customer service and support. 
  
  How to use it: 
  The SAP CRM-CIC Interaction Center WinClient provides tools for managing customer interactions. It allows users to create and manage customer profiles, track customer inquiries, and provide customer service and support. It also provides tools for analyzing customer data and creating reports. 
  
  Tips & Tricks: 
  When using the SAP CRM-CIC Interaction Center WinClient, it is important to ensure that all customer interactions are tracked and recorded accurately. This will help ensure that customers receive the best possible service and support. Additionally, it is important to ensure that customer data is kept secure and confidential. 
  
  Related Information: 
  The SAP CRM-CIC Interaction Center WinClient is part of the SAP Customer Relationship Management (CRM) suite of products. It is designed to help companies manage their customer relationships more effectively. Other products in the suite include SAP Sales Cloud, SAP Service Cloud, and SAP Marketing Cloud.