What is header file in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: header file

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A flat file in CSV format containing connection identification information that defines one interaction between an agent and a customer. This file uses structure SPH_STHDRE and contains overview information for the interaction, such as connection ID, connection direction, start time, and queue. It is linked to its corresponding item files by the connection ID. &EXAMPLE& Sample line: C6D90525CC87B146B271564156E66112,1,1,,,,,20030821054118,X,PLATINUM

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• Key Concepts: 
  A header file is a file in the CRM-CIC Interaction Center WinClient that contains information about the customer, such as their name, address, contact information, and other relevant data. It is used to store customer data and make it easier to access when needed. 
  
  How to use it: 
  The header file can be accessed by opening the CRM-CIC Interaction Center WinClient and selecting the “Header File” option from the menu. This will open a window where you can enter the customer’s information. Once all of the necessary information has been entered, you can save the header file and it will be stored in the CRM-CIC Interaction Center WinClient. 
  
  Tips & Tricks: 
  When entering customer information into the header file, make sure to double-check all of the data before saving it. This will ensure that all of the customer’s information is accurate and up-to-date. Additionally, if you need to access a customer’s header file quickly, you can use the search bar at the top of the window to quickly find their name or other relevant information. 
  
  Related Information: 
  The header file is just one of many features available in the CRM-CIC Interaction Center WinClient. Other features include a contact list, call log, and task list. Additionally, there are several customization options available for each feature, allowing you to tailor them to your specific needs.