What is chat in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: chat

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Workspace component for the navigation area. This workspace component: Allows agents to receive and process incoming chat sessions Provides contact center agents with a chat channel that can be handled like any other incoming channel

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• Key Concepts: 
  Chat is a feature of the CRM-CIC Interaction Center WinClient that allows users to communicate with customers in real-time. It is a text-based conversation that can be used to provide customer service, answer questions, and provide support. 
  
  How to Use It: 
  To use chat, users must first log into the CRM-CIC Interaction Center WinClient. Once logged in, users can initiate a chat session with a customer by clicking on the “Chat” button. This will open up a text box where users can type their messages and send them to the customer. The customer can then respond in real-time. 
  
  Tips & Tricks: 
  When using chat, it is important to be friendly and professional. Make sure to use proper grammar and spelling, as this will help create a positive impression of your company. Additionally, it is important to be patient and understanding when communicating with customers. 
  
  Related Information: 
  For more information on using chat in the CRM-CIC Interaction Center WinClient, please refer to the official documentation provided by SAP. Additionally, there are many online tutorials available that can help users learn how to use chat effectively.