What is automated dialing in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: automated dialing

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A type of dialing that enables computer systems to automatically dial calls in a call list or a campaign. In most cases of automated dialing, the system selects the phone numbers that will be dialed, and then only routes calls that are answered by a person to interaction center agents. All other possible outcomes of a call, such as busy signals, answering machines, and no answers are not processed by agents. There are several types of automated dialing, such as preview, progressive, and predictive dialing.

Smart SAP Assistant

• Key Concepts: 
  Automated dialing is a feature of the CRM-CIC Interaction Center WinClient that allows users to quickly and easily dial outbound calls. It is designed to reduce the time and effort required to make multiple calls, as it can automatically dial a list of numbers in sequence. 
  
  How to use it: 
  To use automated dialing, users must first create a list of numbers they wish to call. This list can be imported from an external file or manually entered into the system. Once the list is created, users can select the “Automated Dialing” option from the main menu and begin making calls. The system will automatically dial each number in sequence until all numbers have been called. 
  
  Tips & Tricks: 
  When using automated dialing, it is important to ensure that all numbers are correctly entered into the system. Additionally, users should be aware that automated dialing may not be available in all countries or regions due to local regulations. 
  
  Related Information: 
  For more information on automated dialing, please refer to the CRM-CIC Interaction Center WinClient user guide. Additionally, users may find helpful information on automated dialing in SAP’s Knowledge Base.