What is 'automated dialer' in SAP CRM-CIC - Interaction Center WinClient?

automated dialer - Overview

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A device used to automatically dial phone calls. It is most often used for calls in call lists.

automated dialer - Details

• 
  Key Concepts: 
  An automated dialer is a feature of the CRM-CIC Interaction Center WinClient component of SAP software. It is a tool that automates the process of making phone calls to customers or prospects. It can be used to make outbound calls, receive inbound calls, and manage customer interactions. 
  
  How to use it: 
  The automated dialer can be used to make outbound calls to customers or prospects. It can also be used to receive inbound calls and manage customer interactions. The automated dialer can be configured to dial multiple numbers at once, allowing for efficient customer outreach. 
  
  Tips & Tricks: 
  When using the automated dialer, it is important to ensure that the customer’s contact information is up-to-date and accurate. This will help ensure that the automated dialer is able to reach the customer in a timely manner. Additionally, it is important to ensure that the automated dialer is configured correctly so that it does not make too many calls at once or call too frequently. 
  
  Related Information: 
  The automated dialer feature of the CRM-CIC Interaction Center WinClient component of SAP software is part of a larger suite of customer relationship management (CRM) tools. Other features include lead management, contact management, and analytics tools. These tools can be used together to provide an integrated view of customer data and interactions.