What is wellness program in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: wellness program

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A comprehensive set of guidelines and recommendations designed to maintain a high level of well being through proper diet, exercise, stress management, and illness prevention.

Smart SAP Assistant

• Key Concepts: 
  A wellness program is a feature of the Collaborative E-Care Management (CRM-CEC) component of SAP. It is designed to help organizations manage their customer relationships and provide personalized care to customers. The wellness program allows organizations to track customer health and wellness data, such as medical history, lifestyle habits, and other relevant information. This data can then be used to create personalized care plans for customers, helping them stay healthy and engaged with the organization. 
  
  How to use it: 
  The wellness program can be used in a variety of ways. Organizations can use it to track customer health and wellness data, create personalized care plans for customers, and monitor customer engagement. Additionally, the wellness program can be used to identify potential health risks and provide proactive care for customers. 
  
  Tips & Tricks: 
  When using the wellness program, it is important to ensure that customer data is kept secure and confidential. Additionally, organizations should ensure that they are regularly updating the wellness program with new customer data and making sure that the data is accurate. 
  
  Related Information: 
  The wellness program is part of the Collaborative E-Care Management (CRM-CEC) component of SAP. Other features of CRM-CEC include customer segmentation, customer analytics, and customer engagement tools. Additionally, SAP offers a range of other products and services related to customer relationship management (CRM).