What is measure in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: measure

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A value calculated for an organization in a specific timeframe. &EXAMPLE& The number of units of blood ordered during a specific time period.

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• Key Concepts: 
  A measure in the context of CRM-CEC Collaborative E-Care Management is a metric used to evaluate the performance of customer service agents. It is used to track the effectiveness of customer service operations and identify areas for improvement. Measures can include customer satisfaction scores, response times, and resolution rates. 
  
  How to use it: 
  Measures are used to track the performance of customer service agents and identify areas for improvement. They can be used to compare the performance of different agents or teams, or to track changes in performance over time. Measures can also be used to set goals and objectives for customer service operations. 
  
  Tips & Tricks: 
  When setting measures, it is important to ensure that they are relevant and meaningful. It is also important to ensure that measures are tracked consistently over time, so that any changes in performance can be accurately identified. 
  
  Related Information: 
  For more information on measures in CRM-CEC Collaborative E-Care Management, please refer to the SAP Help Portal.