What is fact in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: fact

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: An attribute of an entity whose values relate to tangible metrics of a business process. &EXAMPLE& The value of a laboratory result.

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• Key Concepts: 
  A fact in the context of SAP CRM-CEC Collaborative E-Care Management is a piece of information that is used to make decisions or take actions. Facts can be used to identify customer needs, analyze customer behavior, and provide personalized customer service. 
  
  How to use it: 
  Facts are collected from various sources such as customer surveys, customer interactions, and customer feedback. This data is then analyzed to identify patterns and trends in customer behavior. This information can then be used to create personalized customer service experiences. 
  
  Tips & Tricks: 
  When collecting facts, it is important to ensure that the data is accurate and up-to-date. Additionally, it is important to ensure that the data is collected in a secure manner to protect customer privacy. 
  
  Related Information: 
  Facts are an important part of SAP CRM-CEC Collaborative E-Care Management as they provide insights into customer behavior and needs. Additionally, facts can be used to create personalized customer service experiences that are tailored to each individual customer.