Do you have any question about this SAP term?
Component: CRM-CEC
Component Name: Collaborative E-Care Management
Description: A potential member of a specific care program. Candidates are individuals determined to be eligible for a particular program based on the inclusion criteria you specify.
Key Concepts: A candidate in the CRM-CEC Collaborative E-Care Management component of SAP is an individual who has been identified as a potential customer or partner. This individual may have expressed interest in a product or service, or may have been identified through marketing research. How to Use It: Candidates can be added to the CRM-CEC system manually, or they can be imported from external sources such as marketing databases. Once a candidate is added to the system, they can be tracked and managed through the CRM-CEC interface. This includes tracking their interactions with the company, such as emails, phone calls, and other forms of communication. Tips & Tricks: When adding a candidate to the CRM-CEC system, it is important to ensure that all relevant information is included. This includes contact information, demographic data, and any other relevant information that may be useful for tracking and managing the candidate. Related Information: The CRM-CEC component of SAP also includes features for managing customer relationships. This includes tracking customer interactions, managing customer data, and creating customer profiles. Additionally, the CRM-CEC component can be used to create targeted marketing campaigns based on customer data.