What is VoiceXML in SAP CRM-CCI - SAP Contact Center?

SAP Term: VoiceXML

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A standard format of XML for specifying interactive voice dialogues between a human and a computer.

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• Key Concepts: 
  VoiceXML is a markup language used to create interactive voice applications. It is a part of the CRM-CCI SAP Contact Center Infrastructure, which is a suite of tools designed to help businesses manage customer interactions. VoiceXML allows businesses to create automated voice applications that can be used for customer service, sales, and other customer-facing activities. 
  
  How to use it: 
  VoiceXML can be used to create automated voice applications that can be used for customer service, sales, and other customer-facing activities. It can be used to create interactive voice menus, automated customer surveys, and other voice-based applications. VoiceXML applications can be integrated with existing CRM systems and other contact center infrastructure components. 
  
  Tips & Tricks: 
  When creating VoiceXML applications, it is important to keep the user experience in mind. Make sure that the application is easy to use and understand, and that it provides the necessary information in an efficient manner. Additionally, make sure that the application is optimized for different types of devices, such as mobile phones and landlines. 
  
  Related Information: 
  VoiceXML is part of the larger CRM-CCI SAP Contact Center Infrastructure suite of tools. Other components of this suite include SAP Contact Center (SAP CC), SAP Customer Relationship Management (SAP CRM), and SAP Business Communications Management (SAP BCM). Additionally, VoiceXML can be integrated with other contact center infrastructure components such as IVR systems and CTI systems.