What is voicemail in SAP CRM-CCI - SAP Contact Center?

SAP Term: voicemail

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A system that answers calls and allows callers to leave a recorded message

Smart SAP Assistant

• Key Concepts: 
  Voicemail is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows customers to leave a message for an agent when they are unable to reach them. The message is stored in a mailbox and can be accessed by the agent at any time. 
  
  How to use it: 
  To use voicemail, customers must first dial the number associated with the SAP Contact Center Infrastructure. Once connected, they will be prompted to leave a message for the agent. The message will then be stored in the mailbox and can be accessed by the agent at any time. 
  
  Tips & Tricks: 
  When leaving a voicemail, customers should make sure to provide their contact information so that the agent can easily reach them. Additionally, they should provide as much detail as possible about their issue so that the agent can better understand their needs. 
  
  Related Information: 
  The SAP Contact Center Infrastructure also includes features such as automated call routing, customer surveys, and call recording. These features can help agents better manage customer interactions and provide more efficient service.