What is virtual unit in SAP CRM-CCI - SAP Contact Center?

SAP Term: virtual unit

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A logical group of technical services that are managed as a single unit.

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• Key Concepts: 
  A virtual unit is a component of the SAP Contact Center Infrastructure (CRM-CCI) that allows for the creation of virtual contact centers. It enables customers to access customer service representatives from any location, without having to physically be present in a physical contact center. The virtual unit also provides a platform for customer service representatives to interact with customers in real-time, regardless of their location. 
  
  How to use it: 
  The virtual unit can be used to create virtual contact centers, which can be accessed by customers from any location. It also provides a platform for customer service representatives to interact with customers in real-time. The virtual unit can be used to manage customer interactions, track customer data, and provide customer service representatives with the tools they need to effectively serve customers. 
  
  Tips & Tricks: 
  When using the virtual unit, it is important to ensure that customer service representatives are properly trained and have access to the necessary tools and resources they need to effectively serve customers. Additionally, it is important to ensure that customer data is securely stored and protected from unauthorized access. 
  
  Related Information: 
  The SAP Contact Center Infrastructure (CRM-CCI) provides a comprehensive suite of tools and resources for creating and managing virtual contact centers. Additionally, SAP offers a range of services and support for customers who are using the virtual unit.