What is saved searches in SAP CRM-CCI - SAP Contact Center?

SAP Term: saved searches

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A saved search criterion list for items such as users and queues in the System Configurator application

Smart SAP Assistant

• Key Concepts: 
  Saved searches are a feature of the SAP Contact Center (CRM-CCI) that allow users to save search criteria for future use. This allows users to quickly access and apply the same search criteria without having to re-enter it each time. Saved searches can be used to quickly find contacts, accounts, and other data within the system. 
  
  How to Use It: 
  To use saved searches, users must first create a search query and save it. This can be done by entering the desired search criteria into the search bar and then clicking the “Save” button. Once saved, the search query can be accessed from the “Saved Searches” tab in the navigation bar. From here, users can select a saved search to apply it to their current search. 
  
  Tips & Tricks: 
  When creating a saved search, it is important to give it a descriptive name so that it can be easily identified in the future. Additionally, users should consider creating multiple saved searches for different types of searches they may need to perform in the future. This will help them quickly access the right search criteria when needed. 
  
  Related Information: 
  For more information on using saved searches in SAP Contact Center (CRM-CCI), please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM_CCI/7.0/en-US/f3d9f8a2b6c14e8a9f3d7c2b5f9e4d1a.html