What is ringing time in SAP CRM-CCI - SAP Contact Center?

SAP Term: ringing time

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The time before the system starts to play an audio message to the caller.

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• Key Concepts: 
  Ringing time is a feature of the SAP Contact Center (CRM-CCI) that allows agents to be notified when a customer is calling. It is a way for agents to be alerted when a customer is trying to reach them, and it helps ensure that customers are connected with the right agent quickly and efficiently. 
  
  How to use it: 
  Ringing time can be set up in the SAP Contact Center by going to the “Settings” tab and selecting “Ringing Time”. From there, you can set the amount of time that an agent will be notified before a customer call is connected. This can be adjusted depending on the needs of your business. 
  
  Tips & Tricks: 
  It is important to set up ringing time correctly in order to ensure that customers are connected with the right agent quickly and efficiently. It is also important to monitor ringing time regularly to make sure that it is still appropriate for your business needs. 
  
  Related Information: 
  For more information on ringing time, please refer to the SAP Contact Center documentation or contact your SAP representative.