What is ringback in SAP (CRM-CCI - SAP Contact Center)?

SAP Term: ringback

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A reminder made in the BCM system when the called person cannot be reached. When the person is available, the system indicates it.

Smart SAP Assistant

• Key Concepts: 
  Ringback is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows customers to be called back when an agent is available. This feature helps to reduce customer wait times and improve customer service. 
  
  How to use it: 
  To use the ringback feature, customers must first provide their contact information, such as their phone number, to the contact center. When an agent is available, the contact center will call the customer back and connect them with the agent. 
  
  Tips & Tricks: 
  When using the ringback feature, it is important to ensure that customers are provided with accurate and up-to-date contact information. This will help to ensure that customers are connected with agents in a timely manner. 
  
  Related Information: 
  The ringback feature is part of the SAP Contact Center Infrastructure (CRM-CCI). Other features of CRM-CCI include automated call routing, customer self-service, and analytics.