What is progressive in SAP CRM-CCI - SAP Contact Center?

SAP Term: progressive

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Dialing mode where the software selects a new customer automatically and makes the new call immediately when an agent has finished the wrap-up related to the previous call.

Smart SAP Assistant

• Key Concepts: 
  Progressive is a feature of the CRM-CCI SAP Contact Center Infrastructure that allows for the gradual introduction of new features and capabilities. It allows for the gradual implementation of new features and capabilities, allowing for a smoother transition and less disruption to existing operations. 
  
  How to use it: 
  Progressive can be used to gradually introduce new features and capabilities into the CRM-CCI SAP Contact Center Infrastructure. This can be done by setting up a timeline for the implementation of new features and capabilities, as well as setting up a plan for testing and validating the new features and capabilities. 
  
  Tips & Tricks: 
  When using Progressive, it is important to ensure that all stakeholders are aware of the timeline and plan for implementation. This will help ensure that all stakeholders are on the same page and that any issues or concerns can be addressed in a timely manner. Additionally, it is important to ensure that all stakeholders are aware of any changes or updates to the system, as this will help ensure that all stakeholders are up-to-date with any changes or updates. 
  
  Related Information: 
  For more information on Progressive, please refer to the SAP documentation on CRM-CCI SAP Contact Center Infrastructure. Additionally, there are many online resources available that provide additional information on Progressive and how it can be used in the CRM-CCI SAP Contact Center Infrastructure.