What is prewelcome prompt in SAP CRM-CCI - SAP Contact Center?

SAP Term: prewelcome prompt

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A customer-specific audio message played once after schedule processing but before the call enters a queue.

Smart SAP Assistant

• Key Concepts: 
  Prewelcome prompt is a feature of the SAP Contact Center (CRM-CCI) that allows customers to be greeted with a personalized message when they call in. This message can be customized to include information about the company, its services, and any other relevant information. It can also be used to direct customers to the appropriate department or person. 
  
  How to use it: 
  The prewelcome prompt can be set up in the SAP Contact Center by creating a script that includes the desired message. This script can then be assigned to a specific customer or group of customers. Once the script is activated, customers will hear the prewelcome prompt when they call in. 
  
  Tips & Tricks: 
  When creating a prewelcome prompt, it is important to keep it concise and informative. The message should be clear and easy to understand, and should provide customers with the necessary information they need to get started. Additionally, it is important to ensure that the message is tailored to the specific customer or group of customers that will be hearing it. 
  
  Related Information: 
  The prewelcome prompt is just one of many features available in the SAP Contact Center (CRM-CCI). Other features include automated call routing, customer self-service options, and reporting capabilities. Additionally, there are various third-party applications that can be integrated with the SAP Contact Center for additional functionality.