What is prewelcome message in SAP CRM-CCI - SAP Contact Center?

SAP Term: prewelcome message

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: An audio prompt type, either a prompt or a prompt file

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• Key Concepts: 
  A prewelcome message is a feature of the SAP Contact Center component of the CRM-CCI suite. It is an automated message that is sent to customers when they initiate contact with a customer service representative. The message typically includes information about the company, its services, and how to proceed with the conversation. 
  
  How to use it: 
  The prewelcome message can be customized to include any information that the company wishes to provide to customers. This can include information about the company’s products and services, contact information, or any other relevant information. The message can be sent via email, text message, or other communication channels. 
  
  Tips & Tricks: 
  When creating a prewelcome message, it is important to keep it concise and informative. The message should be clear and easy to understand so that customers can quickly get the information they need. Additionally, it is important to ensure that the message is tailored to the customer’s needs and interests. 
  
  Related Information: 
  The prewelcome message is just one of many features available in the SAP Contact Center component of the CRM-CCI suite. Other features include automated customer service agents, customer relationship management tools, and analytics tools. These features can help companies improve their customer service experience and increase customer satisfaction.