What is paused in SAP CRM-CCI - SAP Contact Center?

SAP Term: paused

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A status in which an agent has activated an absence profile

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• Key Concepts: 
  Paused is a status in the CRM-CCI SAP Contact Center that indicates that an agent is not currently available to take calls. This status is typically used when an agent needs to take a break or step away from their desk for any reason. 
  
  How to use it: 
  To set your status to paused, you will need to log into the CRM-CCI SAP Contact Center and select the “Pause” option from the drop-down menu. This will set your status to paused and you will no longer be able to receive calls until you change your status back to “Available”. 
  
  Tips & Tricks: 
  It is important to remember to change your status back to “Available” when you are ready to take calls again. If you forget to do this, you may miss important calls and could potentially lose business. 
  
  Related Information: 
  For more information on the CRM-CCI SAP Contact Center, please visit the official website at https://www.sap.com/products/crm-cci.html.