What is MTD in SAP CRM-CCI - SAP Contact Center?

SAP Term: MTD

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Multiterminal desktop Functions for defining multiple terminal devices for receiving inbound calls and for selecting which one of the devices is used when making outbound calls.

Smart SAP Assistant

• Key Concepts: 
  MTD stands for Multi-Tenant Database. It is a database architecture that allows multiple tenants to access the same database instance. This allows for cost savings and improved scalability, as the same database instance can be used for multiple customers. 
  
  How to use it: 
  In the context of SAP Contact Center Infrastructure (CRM-CCI), MTD is used to store customer data in a secure and efficient manner. It allows for multiple customers to access the same database instance, while still maintaining their own data security and privacy. 
  
  Tips & Tricks: 
  When using MTD, it is important to ensure that each customer's data is kept secure and private. This can be done by using encryption and other security measures. Additionally, it is important to ensure that the database instance is properly maintained and monitored to ensure optimal performance. 
  
  Related Information: 
  For more information on MTD, please refer to SAP's official documentation on Multi-Tenant Database Architecture (https://help.sap.com/viewer/product/CRM_CCI/7.0/en-US). Additionally, there are many online resources available that provide more detailed information on MTD and its use in SAP Contact Center Infrastructure (CRM-CCI).