What is extension in SAP CRM-CCI - SAP Contact Center?

SAP Term: extension

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: An identifier of a user's or queue's account in the system, such as the unique internal phone number, or e-mail or chat address.

Smart SAP Assistant

• Key Concepts: 
  Extension is a feature of the CRM-CCI SAP Contact Center Infrastructure that allows users to extend the functionality of their contact center. It enables users to add custom features and capabilities to their contact center, such as custom reporting, automated customer service, and more. Extension also allows users to integrate their contact center with other systems, such as Salesforce or Microsoft Dynamics. 
  
  How to use it: 
  To use Extension, users must first install the CRM-CCI SAP Contact Center Infrastructure. Once installed, users can access the Extension feature from the main menu. From there, they can select the features they want to add and configure them according to their needs. 
  
  Tips & Tricks: 
  When using Extension, it is important to ensure that all of the features are properly configured and that they are compatible with other systems. Additionally, it is important to test any new features before deploying them in a production environment. 
  
  Related Information: 
  For more information about Extension and how to use it, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips for using Extension.