What is destination in SAP CRM-CCI - SAP Contact Center?

SAP Term: destination

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A number or an address to which a call is made or a chat or an e-mail is sent

Smart SAP Assistant

• Key Concepts: 
  A destination is a communication channel in the CRM-CCI SAP Contact Center Infrastructure. It is used to connect the contact center with external systems, such as a customer relationship management (CRM) system, an enterprise resource planning (ERP) system, or a telephony system. The destination defines the connection parameters and authentication information needed to establish a connection. 
  
  How to use it: 
  Destinations are configured in the SAP Contact Center Infrastructure (CRM-CCI) and can be used to connect the contact center with external systems. To configure a destination, you need to specify the connection parameters and authentication information for the external system. Once configured, destinations can be used to send and receive data from the external system. 
  
  Tips & Tricks: 
  When configuring a destination, make sure that all of the connection parameters and authentication information are correct. If any of this information is incorrect, the destination will not be able to establish a connection with the external system. 
  
  Related Information: 
  For more information on destinations in CRM-CCI SAP Contact Center Infrastructure, please refer to the SAP Help documentation.