What is 'connect' in SAP CRM-CCI - SAP Contact Center?

connect - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: To join calls together in telephony applications such as CDT.

connect - Details

• 
  Key Concepts: 
  Connect is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables customers to connect with their service representatives in real-time. It provides a secure, reliable, and efficient way to communicate with customers and manage customer interactions. Connect also allows customers to access their account information, view their order history, and make payments. 
  
  How to use it: 
  Connect can be used by customers to contact their service representatives in real-time. Customers can access their account information, view their order history, and make payments through Connect. Additionally, Connect can be used by service representatives to manage customer interactions and provide support. 
  
  Tips & Tricks: 
  When using Connect, it is important to ensure that customer data is secure and confidential. Additionally, it is important to ensure that customer interactions are managed efficiently and effectively. 
  
  Related Information: 
  For more information about Connect, please visit the SAP website at https://www.sap.com/products/crm-cci-contact-center-infrastructure.html.