What is 'ClientCOM' in SAP CRM-CCI - SAP Contact Center?

ClientCOM - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The communication interface between the client-level applications

ClientCOM - Details

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  Key Concepts: 
  ClientCOM is a component of the SAP Contact Center Infrastructure (CRM-CCI). It is a communication platform that enables customers to interact with contact centers through multiple channels, such as voice, email, chat, and web. It provides a unified interface for customers to access contact center services and allows contact centers to manage customer interactions more efficiently. 
  
  How to use it: 
  ClientCOM can be used by contact centers to manage customer interactions across multiple channels. It provides a unified interface for customers to access contact center services and allows contact centers to manage customer interactions more efficiently. It also enables customers to interact with contact centers through voice, email, chat, and web. 
  
  Tips & Tricks: 
  When using ClientCOM, it is important to ensure that customer data is secure and protected. Additionally, it is important to ensure that customer interactions are handled in a timely manner and that customer service representatives are properly trained on how to use the platform. 
  
  Related Information: 
  For more information about ClientCOM and the SAP Contact Center Infrastructure (CRM-CCI), please visit the SAP website at https://www.sap.com/products/crm-cci.html.